The part that
happens after
you move in.
Anyone can sell you a lobby. What separates buildings is what happens on a Tuesday when the disposal jams. Here is exactly what you get.
Standard. Not upsold,
not tiered, not extra.
Gigabit fiber, pre-provisioned
Symmetric 1 Gb service live in every residence on day one. Activate from the resident app; no technician appointment, no router to rent.
Sojourn furnished homes
Fully furnished residences on 30-day terms across the portfolio, for relocations, renovations, and everything in between.
Deposit alternative
Qualify with a low monthly fee instead of a cash security deposit. Most residents free up between $500 and $2,500 at move-in.
Rent reporting to all three bureaus
On-time payments reported to Equifax, Experian, and TransUnion at no cost. Opt in or out at any time from your account.
Flexible payment dates
Split rent across two dates or align it to your pay cycle. Set it once in the app; no fee, no phone call.
EV charging at cost
Level 2 charging in every garage, billed at the utility rate with no markup. DC fast charging at the Miami properties.
Cold-storage package rooms
Refrigerated lockers for grocery and meal delivery in every building. Notification and access run through the resident app.
Guest suites
Reservable overnight suites at the Signature properties, so visiting family does not mean a hotel or your sofa.
In-house maintenance, 24 hours
Our own technicians, on our own payroll, living on site. Emergency response averages 41 minutes across the portfolio.
Pet spa and relief terraces
Reservable wash bays and turfed relief areas at every property. No weight limit in Atlanta; 75 pounds in Miami.
Move-in concierge
One coordinator handles your utilities, elevator reservation, certificate of insurance, and vendor scheduling.
Transfer within the portfolio
Move between BY GUSTE addresses mid-lease with no penalty and no new application after twelve months of residency.
Resident app
Access, payments, service requests, amenity bookings, guest passes, and package alerts in one place.
Homeownership credit
Residents of two years or more receive a credit toward closing costs through our brokerage referral network.
Our technicians.
Our payroll.
Every BY GUSTE property is staffed by maintenance technicians we employ directly. They are not contractors, they are not shared across a region, and they are not dispatched by a vendor with a service-level agreement to hide behind.
Routine requests are closed the same or next business day. Emergencies — water, heat, power, lock-outs, anything unsafe — are answered around the clock, and averaged a 41-minute response across the portfolio last year.
If a request is closed and the problem is not actually solved, reopen it in the app. It escalates to the property manager automatically, not back into the same queue.
How things work here.
From the resident app, or by calling your building's office line. Requests are routed to the technician on site — not to a call center or a third-party dispatcher. Emergencies (water, heat, power, lock-outs, anything unsafe) are answered 24 hours a day and average a 41-minute response across the portfolio.
Yes. After twelve months of residency you can move to any other address in the portfolio with no transfer penalty and no new application — you keep your rental history and your renewal standing. Your leasing director handles the paperwork on both ends.
Qualified applicants can replace a cash security deposit with a low monthly fee. It is not insurance for you — it covers the building — and it does not reduce what you owe for damage beyond normal wear. It does free up between $500 and $2,500 at move-in, which for most people is the difference that matters.
Yes. We require $100,000 in personal liability coverage naming the property as an interested party. Most residents pay between $12 and $22 a month. You are free to use any carrier; our move-in coordinator can send a short list if you would rather not shop it.
You receive your renewal offer 90 days before your lease ends, with the rate and any available term options laid out in writing. There is no auto-renewal at a punitive rate and no month-to-month trap. If the market moved down, your offer reflects that.
Subletting requires written approval and a qualified replacement occupant on the lease. Short-term hosting platforms are not permitted at any BY GUSTE address — it is the single most common source of complaints in buildings that allow it, and we would rather have quiet hallways.